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IntouchCX Hiring In Bengaluru For Customer Service Associates

IntouchCX Hiring In Bengaluru For Customer Service Associates

IntouchCX Hiring In Bengaluru For Customer Service Associates

IntouchCX Hiring โ€“ International Non-Voice Gaming Support (Email & Discord Support)

Location: Bengaluru (Electronics City Phase 1) | Experience: 0 โ€“ 4 Years | Immediate Joiners Required

Experience

0 โ€“ 4 Years

Salary

โ‚น2 โ€“ โ‚น4.5 LPA

Job Type

Full-Time, Permanent (Non-Voice)

Job Description

IntouchCX is hiring Customer Service Associates for an International Non-Voice Gaming Support process. Candidates will manage player issues via Email & Discord and assist with game-related troubleshooting and feature support.

Key Responsibilities

  • Respond to player queries through Email & Discord.
  • Troubleshoot technical/gameplay issues.
  • Explain game features, functionalities & updates.
  • Provide recommendations and resolve user concerns.
  • Document actions and escalate issues when required.
  • Maintain high customer satisfaction and meet KPIs (AHT, FRT, CSAT).

Requirements

  • Minimum 6 months of customer support experience (mandatory).
  • Excellent written English skills.
  • Knowledge of MMORPG gaming communities (preferred).
  • Basic understanding of Web3 / Blockchain is a plus.
  • Ability to multitask & stay calm under pressure.
  • Should be flexible to work in rotational shifts (including weekends).
  • Must clear background verification.

Benefits

  • Performance-based incentives.
  • Free food & transport (on-site shifts).
  • Medical Insurance.
  • Learning & career growth opportunities.
  • Employee rewards & engagement programs.

Eligibility & Skills

Education Any qualification (High School or above)
Experience Minimum 6 months of customer support experience
Key Skills Email & Chat Support, Gaming Knowledge, Customer Service, Query Handling, Written Communication, Non-Voice Support

How to Apply

Interested candidates can contact the HR for interview scheduling:

HR Contact: Pushpa

Mobile: 9886288810

Email: pushpa.pushpa@intouchcx.com

You may WhatsApp your resume for faster processing.

Job Overview

Role Customer Service Associate โ€“ International Gaming Support
Industry Type BPM / BPO
Department Customer Success, Service & Operations
Apply Click Here

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I build brands that dominate digitally โ€” from identity and strategy to AI-powered automation, content, campaigns, and traffic that converts. With 8+ years across brand development, digital marketing, AI tools, and creative production, I deliver end-to-end brand growth โ€” not just plans, but execution that drives real numbers. ๐Ÿš€ Initiator & Creator of BeInCareer I conceptualized, built, and launched BeInCareer from zero โ€” the brand identity, website architecture, content system, SEO strategy, social media channels, and monetization framework are all built by me. BeInCareer is my vision brought to life. ๐Ÿ“Š Proof of Results: ๐Ÿ”น Ranked for top competitive keywords within 24 hours ๐Ÿ”น Drove 4,00,000+ organic views/month ๐Ÿ”น Achieved top Google & Bing positioning ๐Ÿ”น 200K+ followers & 3,489+ student placements in 2 years Currently leading brand & digital strategy at SRI Tech Solutions Inc. and BeInCareer โ€” India's growing career guidance platform. As Founder & CEO of Buyer Interest (est. 2019), I've built brand ecosystems from zero โ€” combining AI, automation, creativity, and strategy into scalable digital systems. ๐Ÿข Brands & Platforms I've Worked With: Credai ยท MVV ยท MK Builders ยท NRI Hospital ยท Park Hotel ยท Padmabhushan ยท Malikappuram ยท Ravanasura ยท Kalki 2 ยท BeInCareer ยท Clover Solutions ยท Bindas ยท Eazy Rooms ยท Gatox Ice Creams ยท Trybinc ยท BeInSkills ยท BeInSarkari โšก Full Spectrum Capabilities: ๐ŸŽจ Brand & Creative โœ… Brand Development & Visual Identity โœ… Graphic Design โ€” Adobe Suite (Photoshop, Illustrator, Premiere Pro, After Effects) โœ… Video Editing & Motion Content โœ… Employer Branding & Campaign Creatives ๐Ÿ“ˆ Digital Marketing & Growth โœ… Google Ads Campaign Management (Certified) โœ… Meta Ads (Facebook & Instagram Advertising) โœ… SEO โ€” Technical ยท Content ยท Local ยท AEO โœ… AI SEO & Automation SEO โœ… Traffic Ranking & Google Positioning Strategy โœ… Brand Monetization & AdSense Optimization ๐Ÿค– AI & Automation โœ… AI-Powered Brand & Marketing Strategy โœ… Workflow Automation (n8n / Zapier / Make) โœ… AI Content Generation & Optimization โœ… AI SEO Tools & Automation Pipelines โœ… Prompt Engineering for Marketing Use Cases ๐ŸŒ Web & Content โœ… WordPress ยท Elementor ยท Schema/JSON-LD โœ… Content Marketing & Editorial Planning โœ… Social Media Strategy & Analytics โœ… Community Building & Platform Growth MBA in Digital Marketing ยท Engineering Graduate (JNTUK) ยท Google Ads Creative Certified I don't just plan brands โ€” I build, automate, and scale them using the latest AI tools and proven digital strategies. ๐Ÿ“ฉ Open to brand development, AI-powered marketing projects, digital consulting, and creative collaborations.

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