Amazon Hiring Work From Home – Virtual Customer Support Associate (Work From Home) – Delhi – Freshers are welcome
Company: Amazon | Location: Delhi (Work From Home) | Experience: Freshers & Experienced | Job Type: Seasonal
Experience
0+ Years (Freshers & Experienced)
Qualification
12th / Graduate / Post Graduate
Job Type
Virtual Customer Service (Work From Home) – Seasonal
Application Details
| Job Location | Work From Home (Delhi based candidates) |
| Role | Virtual Customer Service Associate – Seasonal |
| Work Hours | Minimum 40 hours per week, variable shifts between 6:00 AM and 11:00 PM (Monday to Sunday). Includes early, late, overnight, weekend and holiday shifts as required. |
| Apply Online | Click here to apply for Amazon Virtual Customer Support Associate – Delhi |
Note: Ensure you meet system requirements (broadband speed & work setup) before applying.
Job Description
Amazon is hiring Virtual Customer Service Associates (Work From Home – Delhi) to support its mission of being Earth’s most customer-centric company.
As a Customer Service Associate, you will prevent issues, solve queries and delight customers across phone, chat and email channels.
Key Responsibilities
- Act as the first point of contact for Amazon customers via phone, chat and/or email.
- Handle queries related to orders, products, payments, deliveries and website navigation.
- Use multiple tools and systems to research, navigate and resolve customer issues.
- Take ownership of customer problems and provide accurate, complete solutions.
- Prevent potential issues by proactively understanding customer needs.
- Maintain high standards of customer experience without using fixed scripts.
Work Schedule & Environment
- Variable shift schedule between 6:00 AM and 11:00 PM, Monday to Sunday.
- Includes overnight, weekend and national holiday shifts based on business need.
- Work From Home with a quiet, distraction-free workspace (desk & chair required).
- Must be comfortable working in a high-energy, multi-tasking environment.
Benefits
- No prior customer service experience required – full training provided by Amazon.
- Medical insurance.
- Pension plan.
- Internet allowance.
- Amazon Extras program – lifestyle benefits & retail discounts.
- Ongoing learning and career development opportunities.
Eligibility & Skills
| Requirement | Details |
|---|---|
| Education | 12th Pass / Graduate / Post Graduate (any stream). |
| Minimum Age | 18+ years and legally eligible to work in India. |
| Experience | No prior experience required – customer service experience is an added advantage. |
| Language Skills | Strong communication skills in English (written & spoken). |
| Technical Requirements | Experience working with a computer. Wired broadband connection with minimum 100 Mbps download & 10 Mbps upload speed (no Wi-Fi). Quiet, distraction-free workspace at home. |
| Key Strengths | Hard-working, articulate & detail-oriented; Friendly & customer-focused; Ability to learn quickly and adapt to change; Comfortable multi-tasking in a high-energy environment. |
Job Overview
| Role | Virtual Customer Service Associate (Work From Home) |
| Industry Type | E-commerce / Internet |
| Department | Customer Support / Customer Service |
| Employment Type | Seasonal (Full-Time, Work From Home) |
| Role Category | Customer Success / Customer Support – Non Voice & Voice (Email / Chat / Phone) |
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