Movate Technologies – Virtual Walk-In Drive | Call Quality Analyst
Locations: Hyderabad & Chennai (Perungalathur) | Mode: Virtual Interview
Virtual Walk-In Details
| Dates | 21 January – 24 January |
| Time | 9:30 AM – 5:30 PM |
| Mode | Online / Virtual Interview |
| Registration Link | Apply via Microsoft Form |
| Contact | Vignesh Sekar |
Role
Call Quality Analyst / Quality Auditor
Experience
0.5 – 6 Years (BPO / Customer Service)
Shift
Rotational Night Shifts (24/7)
Key Skills Required
- Call Monitoring & Call Auditing
- Quality Analysis & Compliance Audits
- Call Calibration & Scoring
- Voice & Accent Evaluation
- English Communication (Verbal & Written)
- Soft Skills & Behavioral Analysis
- Feedback & Coaching Skills
- Customer Experience (CX) Quality Standards
- Process Adherence & Documentation
- BPO / International Voice Process Knowledge
Job Description
- Conduct call audits to ensure compliance with quality and soft-skill standards.
- Identify performance gaps and highlight best practices.
- Participate in calibration sessions with stakeholders.
- Provide actionable feedback to agents and operations teams.
- Collaborate with operations to resolve call quality issues.
⚠️ Informational post only. BeInCareer is not a recruitment agency and does not guarantee jobs or selection.
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