Tech Mahindra Hiring – Customer Support Associate (Voice Process – Work From Office)
Company: Tech Mahindra | Location: Visakhapatnam | Experience: 0 – 3 Years (Freshers Eligible)
Experience
0 – 3 Years (Freshers can apply)
CTC Range
As per company norms
Job Location
Visakhapatnam (Resuvanipalem – Satyam Junction Campus)
Walk-In Drive / Application Details
| Walk-in Dates | Ongoing – Contact HR for schedule / slot |
| Time | As per HR schedule (will be informed after applying) |
| Venue | Tech Mahindra Campus, Tower 1, Survey No. 44P, Near Bullaiah College, Resuvanipalem Village, Visakhapatnam, Satyam Junction – 530016 |
| Contact Person | Email: NT001112606@TECHMAHINDRA.COM |
Note: Share your updated CV to the given email ID and contact HR Bhuvana before visiting the campus. Carry your updated resume, Aadhaar card and PAN card for the interview process.
Job Description
Tech Mahindra is hiring enthusiastic candidates for the role of Customer Support Associate – Voice Process at their Visakhapatnam campus.
This is a 100% Work From Office opportunity where you will handle customer queries over voice calls and provide effective resolutions while ensuring excellent customer experience.
Open Positions
- Customer Support Associate – Voice Process
Key Responsibilities
- Handle inbound / outbound customer calls in a professional manner.
- Understand customer queries and provide accurate and timely resolutions.
- Maintain customer satisfaction by following quality and process guidelines.
- Record and update customer interactions in the system / CRM tools.
- Follow standard operating procedures (SOPs) and meet performance metrics.
- Work in 24/7 rotational shifts as per business requirements.
- Communicate clearly in English and ensure a customer-friendly approach.
Requirements
- Minimum 10+2 (Intermediate) or 3-year Diploma.
- Fresher & experienced candidates can apply.
- Excellent verbal communication skills in English.
- Typing speed of 35 WPM with 90% accuracy.
- Ready to work in 24/7 rotational shifts.
- No planned leaves for the first 3 months after joining.
- Comfortable with a 9-hour shift (8 hours work + 1 hour break).
- Customer-oriented mindset with patience and problem-solving attitude.
Perks & Benefits
- Work with a leading MNC in the BPM / BPO industry.
- Professional work environment and career growth opportunities.
- Training and support from experienced team members.
Eligibility & Skills
| Requirement | Details |
|---|---|
| Education | Minimum 10+2 (Intermediate) or 3-year Diploma. UG: Graduation Not Mandatory. |
| Experience | 0 – 3 Years (BPO / Customer Support – Voice). Freshers can apply. |
| Key Skills | Customer Service, BPO, Domestic BPO, Customer Support, Customer Handling, Voice Process, Communication Skills, Typing (35 WPM), Customer Orientation, Problem Solving. |
Job Overview
| Role | Customer Support – Voice / Blended |
| Industry Type | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Voice / Blended – Other |
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