🚶 Walk-In Drive
30 Openings
₹2.25–5 LPA
Hyderabad
IntouchCX Hiring — International Voice Process | Customer Service Associate | Hyderabad
Mindspace, Hyderabad · BPM / BPO / International Voice · Full Time
Quick Snapshot
Company IntouchCX
Role CS Associate
Experience 1–3 Years
Salary ₹2.25–5 LPA
Openings 30 Posts
HR Vijaya
💰 Perf. Incentives
📅 5 Days Working
🏆 R&R Programs
🛡️ PF & ESI
⚠️
Important Disclaimer
BeInCareer shares this walk-in for awareness only. Please verify all details directly with IntouchCX before attending. Never pay money for any job offer or interview registration.
📞 About IntouchCX
IntouchCX is a leading global BPM/BPO company specializing in customer experience solutions across multiple industries. The company is now hiring Customer Service Associates for International Voice Process at their Mindspace, Hyderabad office.
This role involves handling inbound calls from US customers related to billing, cancellations, and technical support. With 30 openings and a salary range of ₹2.25–5 LPA, this is a great opportunity for experienced voice process professionals!
📋 Job Overview
| Company | IntouchCX |
| Role | Customer Service Associate – International Voice Process |
| Industry | BPM / BPO / Customer Experience |
| Experience | 1–3 Years (Min. 6 Months CS) |
| Salary | ₹2.25 LPA – ₹5 LPA |
| Qualification | Intermediate / Graduation (Both Eligible) |
| Shift | Rotational Shifts incl. Night Shift |
| Work Schedule | 5 Days Working + 2 Rotational Week Offs |
| Openings | 30 Posts |
| HR Contact | Vijaya – 8019391888 |
| Venue | B16 Building, 5th Floor, Mindspace, Behind Inorbit Mall, Hyderabad |
📞 Key Responsibilities
▸ Handle inbound calls from US customers related to billing, cancellations, and technical support
▸ Provide effective solutions and ensure high levels of customer satisfaction
▸ Retain customers through persuasive and professional communication
▸ Maintain accurate records of all customer interactions and resolutions
▸ Meet performance metrics including AHT, CSAT, Quality Score, and Handle Time
💡 Required Skills
🗣️ Excellent English Communication
🌍 International Voice Process
🤝 Customer Retention
🔧 Technical Support
📱 Android/iOS Knowledge
📊 AHT / CSAT Metrics
🧠 Problem Solving
⏰ Rotational Shift Flexibility
🚶 Walk-In Interview Details
👤 HR Contact
Vijaya – 8019391888
🎤 Interview Mode
Face-to-Face Walk-In
📍 Venue
B16 Building, 5th Floor
Mindspace, Behind Inorbit Mall
Hyderabad, Telangana
Mindspace, Behind Inorbit Mall
Hyderabad, Telangana
📁 Carry: Updated Resume (mention "HR Vijaya" on top!) · Aadhaar Card · Arrive early for smooth processing!
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