⏰ 10:00 AM – 4:30 PM · 💰 ₹2–3.5 LPA · ✅ Freshers Welcome · 🌙 Night Shift + Cab
🏢About CGS
CGS (Computer Generated Solutions) is a global business applications and services provider with over 10,000 employees worldwide. Their Hyderabad center at HITEC City handles international technical support operations for US clients — a great platform for IT freshers and experienced candidates to start a career in technical support.
📋Job Details
| 🏢 Company | CGS (Computer Generated Solutions) |
| 💼 Role | Associate Technical Support Engineer |
| 📡 Process | International Voice Process |
| 📅 Walk-In Dates | 9th – 12th June 2026 |
| ⏰ Time | 10:00 AM – 4:30 PM |
| 📍 Venue | 2-91/B/12 & 13, Hitech City Main Road, Khanamet, Madhapur, Hyderabad – 500081 |
| ⏳ Experience | Freshers – 2 Years |
| 💰 Salary | ₹2 – ₹3.5 LPA |
| 🌙 Shift | Night Shift · Cabs provided for night shifts · Day shift during training (1 month) — own transport required |
📋Roles & Responsibilities
Handle inbound technical support calls from international (US/UK) end-users and IT professionals. Troubleshoot hardware, software, OS (Windows XP, 8, 10), and network issues over voice. Provide step-by-step resolution guidance, document calls in ticketing systems, and escalate unresolved issues to Level 2 support as per SLAs.
Diagnose and resolve Windows OS issues (XP, Windows 8, Windows 10) including startup errors, blue screens, driver issues, and performance problems. Handle hardware troubleshooting — printers, monitors, keyboards, peripherals. Install, configure, and update software applications and Microsoft Office products.
Assist users with VPN setup, troubleshooting, and connectivity. Handle basic Active Directory (AD) tasks — password resets, account lockouts, user creation. Resolve DNS and DHCP issues. Support users in connecting to corporate networks, Wi-Fi, and remote desktop services.
🎓 Skills Required
🚶 How to Attend the Walk-In
Reach 2-91/B/12 & 13, Hitech City Main Road, Khanamet, Madhapur, Hyderabad – 500081 between 10:00 AM – 4:30 PM. Carry updated resume + ID proof.
Revise Windows OS troubleshooting basics, AD password resets, DHCP/DNS concepts, and VPN connectivity steps. CGS conducts a basic technical screening during the walk-in.
