Amazon
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What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays.
What qualifications do we need from you? Minimum age: 18 years old
What strengths will you bring?
What benefits will you receive?
One of the great things about joining Amazon’s Technical Support team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This package includes two Amazon devices to give you hands on experience with the products you’ll be supporting customers with. Additionally, we offer a number of benefits including:
Tagged as: amazon, Full time, india, it company, remote
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