Discover exciting career prospects with Hiring Technical Support Specialist In Hyderabad At Reputation, where innovation meets growth. Apply now for the role!
About Reputation :
Reputation is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.
We now live in a feedback economy, where the customer’s voice is paramount, and every online review could make or break a business. Reputation is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth.
Hiring Role :
Hiring Technical Support Specialist In Hyderabad At Reputation
Technical Support Specialist
Job Responsibilities :
. Handling customer technical support cases through phone and email submission
.Cross-departmental collaboration to provide resolution for client requests.
. Queue management with emphasis on efficiency, quality & quantity.
.Work in various department lanes becoming a subject matter expert in each.
. Demonstrate understanding of social media and effectively communicate knowledge with clients.
.Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients’ business structure.
Qualification :
Bachelor’s Degree or equivalent experience preferred.
Experience :
.2-4 years of work experience specific to customer success/technical support/account management – SaaS recommended.
.Excellent phone skills are a “MUST”
.Knowledge of social media platforms and review sites.
.Excellent written and verbal skills.
. Positive attitude and “team-first” mentality .
.Advanced skillset with Excel a “MUST”.
.Able & comfortable changing direction at a moment’s notice.
.Knowledge of Salesforce CRM.
Job Type :
Full Type
Job Location :
Hyderabad, India
How To Apply :
Interested Candidates can apply to the job Apply Now
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