Communication Trainer Vizag in Concentrix Full Time

Communication Trainer Vizag
#Work from Office Mandatory
Job Description

We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally.
Key Role candidates would be performing

Qualification: Undergraduates and Graduates can apply.
Minimum 6 Months of relevant experience is required
Skills: Excellent Voice communication Skills.
Language proficiency: Excellent English both written and verbal.
Provide customer support to clients through Voice and Non-voice.
Responsibility to follow up with customers.
Achieve the target assigned within agreed timelines, adhere to quality guidelines.
Gain knowledge of the client’s products / services; Accurately log all interactions via established business process and tools.
Provide prompt, reliable, and accurate information to customers.
Demonstrate ability to identify solutions based on established processes and procedures.
Good typing speed ( in case of non-voice profiles)
Candidate Profile/Skillset Required

Graduate in any discipline (may vary basis the job requirement)
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Demonstrate strong probing and problem-solving skills
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.

Tagged as: concentrix, Freshers, Full time, india, it company, Vizag