Hiring Customer Care Executive at Hyderbad in Apollo Homecare Full Time

Job description : 

• Hiring Role : Customer Care Executive
• Experience Required : 0 – 1 years
• Salary : 1.5-2.25 Lacs P.A.
• Work Location : Hyderabad( Jubilee Hills )

Job Highlights : 

• Communicates with customers in a courteous, professional, co-operative manner.
• Handling calls and responsible for patients registration.
• Assists patients with correct information on the services and educate them on the service provided by AHC.
• Routinely demonstrates superior customer service skills.
• Accurately enters/updates patient information in the homecare application.
• Recognizes and responds appropriately to violent/abusive situations
• Coordination with various service Delivery department stake holders as and when required KPIs
• Will be monitored on metrics such as efficiency, ACHT, Hit Ratio, Conversions, NPS & CSAT MIS and reporting:
• Preparation dash board as specified by the reporting manager from time to time
• Any other work assigned by the manager time to time

Tagged as: apollo homecare, customer care, Freshers, Full time, Hyderabad, it company