Hiring MHLS Associate – Work from Home Opportunity at Amazon Full Time

Job Description

Job Title: MHLS Associate (L3) (Work from Home with limited VCC Locations)

Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal

This is work from Home based, for 12 months contract on Amazon payroll.

About Amazon India Development Centers:

Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.

About the team:

HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities.

We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Key job responsibilities

The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be:

• Handle inbound and outbound calls from Amazon employees regarding their HR queries
• Receive queries via phone or chat and log contacts into the shared service case management system.
• Responsible to work on Ticketing to resolve the queries received from the employee
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
• Adhere to defined processes and ensure delivery in accordance with set quality standards
• Thorough knowledge of policies & processes for multiple Customers group
• Ensure the Service level are achieved at all times for HRS processes
• Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions
• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
• Take ownership for query resolution and individual metrics

Basic qualifications

• A bachelor’s degree
• Minimum of 1-10 years of experience in international voice process
• Willingness to handle calls
• Willingness to work in call center / contact center / Help desk environment
• Willingness to work in 24*7 support process including night shifts
• Proficient with MS Excel, Word, email writing
• Application of Phone and email etiquettes in customer interactions

Preferred qualifications

• Handling HR help desk is desirable
• Experience in HR/HR shared services
• Experience in PeoplePortal

Domestic Relocation Provided: No

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months)

Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role: Human Resources – Other

Salary: 4-4.5 Lacs P.A.

Industry:

• IT Services & Consulting

Department: Human Resources

Role Category: Human Resources – Other

Employment Type: Full Time, Temporary/Contractual

Key Skills

• Voice Process
• Voice Support
• Customer Support
• Escalation Management
• Call Center Management
• six sigma
• problem solving
• international voice
• Calls Handling
• Bpo Voice
• Escalations
• Customer Care
• HR BPO
• International Voice Process
• International BPO
• International Calling

Education:

UG: Any Graduate

Company Profile

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Tagged as: Full time, remote, work from home